It’s always nice to hear good things said about the work you do. Whether it’s your boss, your colleagues or your customers, it reaffirms your commitment to delivering great service and makes all the hard work worthwhile.

We get a lot of nice comments from guests here at the North Ocean Hotel. Both here and on Trip Advisor, so we always feel the love. A recent piece of travel website made us feel particularly warm and fuzzy. The piece, entitled “Best Hotel in Blackpool?” says a lot of nice things about the hotel and addresses some of the key points we have tried very hard to get right.

Let’s take a look at some of the things they say.

The first thing to highlight is that as soon as you make contact with the North Ocean, it’s clear that the people who run it and all of the staff care.”

We have worked hard ever since taking over to instil an atmosphere of quality, inclusion and family here at the hotel. Our team is great and they have bought into it without complaint. This observation is a credit to all of them.

The showers are spacious and have a shelf for toiletries, room doors close quickly yet don’t slam, the curtains fit well and are thick, meaning dark rooms and pleasant dreams, the bed are comfortable and the bedding better than you would find in many more expensive hotels, there are plenty of well-placed plug sockets.”

We considered every possible option when planning the renovation of the North Ocean Hotel. These were some of the things we had come across in our own travels and were determined not to have in our own. They are small things, but to us and to you, very important ones.

What really makes the North Ocean Hotel stand out is the staff. Everyone we encountered from first booking to departure was friendly, chatty – but not TOO chatty! – and, most importantly of all, seemed well-trained and knew exactly what they were doing.”

Again, the team here at the hotel are brilliant. They work hard and take it upon themselves to make sure everything is up to standard and that the guests want for nothing. While training and leadership is a part of the equation, the fact that the staff all more than play their part helps a lot.

North Ocean is number one on Tripadvisor and number one with us so if you fancy a warm welcome, a good night’s sleep and a hotel that works as hotels should, make it your choice when you visit Blackpool.”

We couldn’t have said it better ourselves. So thanks, you’re welcome back any time!