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Monthly Archives: November 2016

So Airbnb isn’t hurting hotels after all

By |November 24th, 2016|Hotel News|

As social media-aware hoteliers, we have been watching Airbnb since it came to Britain a couple of years ago. We watched and listened as others in the hospitality industry said the disruptive technology was going to be the end of hotels and we would all be closing down within a decade. We knew it wasn’t [...]

How a hotel should handle customer complaints

By |November 17th, 2016|Hotel News|

The North Ocean Hotel is in a very privileged position in that we get very few customer complaints. Those we do get are usually minor and can be quickly addressed to everyone’s satisfaction. That isn’t the case for many hotels though as a colleague of mine was telling me over a drink the other night. [...]

Bonfire night in Blackpool

By |November 2nd, 2016|Blackpool Attractions|

It seems like spring was only a day or so away and now here we are close to November 5th! This year has gone quickly. With all the work we’re doing on the new Stone Grill restaurant and the steady upgrading of the North Ocean Hotel, as well as welcoming guests all throughout the year, [...]